CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
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Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
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Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
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My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
​
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
​
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
​
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
​
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
​
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
​
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
User Experience Design and Research