CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
User Experience Research and Design
Re-imaging the Patient Experience
Designing a "Mobile First" Patient Health Record (PHR)
Snapshot of Final "Pay Bills" Prototype Created by Me in UXPin
Overview
The Problem
Skills and Tools
My Role
Currently PHR's are difficult to navigate, do not support mobile design, and have poor usability.
Proto Persona Creation, Sketching, Low-fidelity Wireframing, High-fidelity Prototyping, UXPin, InVision
Worked as a UX Designer on a team of 4. Was solely responsible for the creation of "Pay Bills" user flow. Helped in brainstorming, sketching, iteration process, wireframing, and high-fidelity prototyping.
Understanding the Users
Proto-Persona
Figure 1: Keith Persona
Mapping Potential Workflows
Figure 2: Final Diagram Depicting Keith's Workflow in the New Mobile Application
Design and Prototype
Sketching: Diverge and Converge
Figure 3: Homepage Sketches by Me and 1 Other Group Member
Figure 5: My "Pay Bills" Sketches
Figure 4: "Manage Appointment" Sketches by Me and 2 Other Group Members
Wireframing, Testing, and Iteration
Final High-Fidelity Prototype
