CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
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Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
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Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
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My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
​
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
​
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
​
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
​
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
​
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
​
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
User Experience Research and Design
Hi, my name is Pooja!
I am a Senior UX Researcher with over 6 years of experience studying how people think, make decisions, and interact with technology. With a Master's in Human Factors in Information Design from Bentley University and a Bachelor's in Anthropology from Rutgers University, I specialize in mixed-method research that helps teams understand user behavior, reduce friction in complex systems, and design more intuitive product experiences.
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My background in anthropology and human factors shapes how I approach research, bringing both a behavioral and systems perspective to the work. I partner closely with product, design, and engineering teams to ensure decisions are grounded in a deep understanding of users and the realities of how people interact with technology.
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* I am currently actively seeking a Senior UX Researcher position, both full-time and contract opportunities. I enjoy learning new domains and applying human-centered research across industries, and I value collaborating with teams that prioritize thoughtful, behavior-driven design.
Fun Facts About Me:
Avid Traveler
I am crazy about traveling and experiencing new cultures. I am intrigued by how culture impacts people's behavior and the way they see the world.
Bollywood Dancer
I have been dancing since I was 7 years old. I am classically trained in Bharatanatyam and have performed Bollywood dances on many occasions. I love dance and have volunteered as a Bollywood choreographer for almost 13 years.
Animal Lover
I love animals of all sizes! I have had many pets over the years including fish, parakeets, cats, and now a dog!
